Ask the Experts

FAQs

• 1. What are the working hours at Nam Sai Gon International General Hospital?

  • Monday to Saturday: Morning 7:00 AM – 12:00 PM | Afternoon 1:30 PM – 5:00 PM
  • Emergency and inpatient services: Available 24/7, including Sundays and public holidays.

• 2. Does Nam Sai Gon International General Hospital operate on weekends?

  Yes. The hospital operates on Saturdays, with morning hours from 7:00 AM to 12:00 PM and afternoon hours from 1:30 PM to 5:00 PM.

  Emergency services and inpatient departments remain operational 24/7, including Sundays and public holidays.

• 3. What is the outpatient examination process at Nam Sai Gon International General Hospital?

  You can schedule an appointment through the following channels:

  Step 1: Make an Appointment

  • Call the hotline 1800 6767 (press 2) for appointment booking and service consultation
  • Book an appointment via the hospital’s website
  • Book via the official Facebook Fanpage: Nam Sai Gon International General Hospital
  • Book via the Zalo Official Account: Nam Sai Gon International General Hospital

  After booking, a customer service representative will assist in selecting the appropriate health check-up package and provide preparation instructions.

  Step 2: Visit the Hospital

  • Arrive at the hospital at your scheduled time and bring the required documents (ID card/Passport, health insurance information, etc.)
  • Provide your appointment details to the customer service staff upon arrival

  Step 3: Clinical Examination

  A physician will conduct a general clinical examination and may prescribe additional diagnostic tests according to the selected health check-up package.

  Step 4: Receive Results and Medical Consultation

  Once the results are available, the doctor will explain your health status in detail and offer personalized medical advice.

  To receive further consultation or schedule an appointment at Nam Sai Gon International General Hospital, please call our hotline 1800 6767 (press 2) or register for a health check-up package using the form below.

• 4. What is the health insurance examination process at Nam Sai Gon International General Hospital?

  Starting from January 1, 2025, the procedures for medical examination and treatment covered by Vietnam’s Health Insurance at Nam Sai Gon International General Hospital have been simplified to enhance convenience for patients. Specifically, patients may present one of the following document sets:

  Case 1:

  Health insurance card with photo, VssID app, or health insurance number.

  If the health insurance card does not include a photo, the patient must also present one of the following valid photo identification documents:

  • Vietnamese Citizen Identification Card (ID card)
  • Passport
  • Level 2 VNeID digital ID account
  • Or any other legally recognized photo identification

  Case 2:

  A Vietnamese ID card with an integrated chip or a Level 2 VNeID account that has already been linked to the patient’s health insurance information.

• 5. What is the policy on out-of-network health insurance at the hospital?

  Nam Sai Gon International General Hospital applies a nationwide referral exemption policy for out-of-network health insurance, meaning no referral letter is required.

  Whether the patient is receiving outpatient consultation or inpatient treatment, they are still eligible for 100% insurance coverage as if treated at a designated facility, provided they present a valid health insurance card along with a legally recognized identification document.

• 6. Health insurance benefits for outpatient services at Nam Sai Gon International General Hospital

  Nam Sai Gon International General Hospital applies nationwide referral exemption for Vietnam’s Health Insurance, with no referral letter required and coverage of up to 100%, depending on the benefits stated on the insurance card.

  Accordingly, any patient holding a valid health insurance card — regardless of their registered primary care provider or location — may use their card when seeking outpatient care at Nam Sai Gon International General Hospital and receive coverage according to the entitlement printed on the card.

  In addition, the hospital is affiliated with 21 major private insurance companies to provide direct billing (guarantee of hospital fees), helping to reduce the financial burden and making modern, safe treatments more accessible to patients.

• 7. Important notes for follow-up visits at Nam Sai Gon International General Hospital

  Follow-up visits play a vital role in long-term health monitoring and care. To ensure your follow-up visit goes smoothly and delivers the best outcome, different patient groups should take note of specific instructions. Please see the detailed guidelines below:

  1. For patients with routine follow-up appointments

  Important notes:

  • Follow your doctor’s instructions for routine follow-ups to monitor your general health and detect potential conditions early
  • Bring previous test results or diagnostic images (if available) so that your doctor can evaluate the progression of your condition
  • Inform the doctor of any changes in your health. If you are experiencing new symptoms (pain, fatigue, unusual changes), be sure to share them with your doctor

  Required documents:

  • Valid ID with photo (ID card, passport, VNeID, or any other legal identification)
  • Health insurance or private insurance card (if applicable)
  • Previous test results, diagnostic images, or medical records (if any)
  • A list of medications currently being used (if any)

  For pediatric patients, parents/guardians should bring the child’s birth certificate for verification.

  2. For patients scheduled for surgery (pre-surgical follow-up)

  Patients scheduled for surgery should inform their doctor of their current health status, changes in symptoms, medication use, or lifestyle.

  It is recommended to be accompanied by a family member or legal guardian for support and legal documentation if necessary. Additional tests such as blood tests, X-rays, abdominal ultrasound, endoscopy, ECG, MRI, CT scan, or echocardiography (if required) will be performed before surgery.

  Important medication-related note: Patients must inform their doctor of any special medications they are taking (e.g., anticoagulants, diuretics, diabetes medications, blood pressure or heart disease medications). Some medications may need to be stopped, others may be continued. The doctor will assess the risks and benefits to ensure surgical safety.

  The doctor will also explain the type of anesthesia and pain management method to be used, as well as important patient responsibilities and potential risks.

  Required documents:

  • Surgical appointment slip
  • Valid ID with photo (ID card, passport, VNeID, etc.)
  • Health insurance or private insurance card (if applicable)
  • Medication list and any recent healthcare information
  • Previous test results, imaging, or medical records (if available)

  Pre-surgery legal procedures:

  Once the patient has received full information about the surgery, they will sign a surgical consent form allowing the doctor to proceed with treatment. Depending on the type of surgery, the patient may also be required to complete additional consent forms, including financial obligations.

  Patients under 18 years of age must have a parent or legal guardian sign the required documents.

  3. For patients returning after surgery

  Post-surgical follow-up helps doctors evaluate recovery and detect any complications early. 

  If you still experience pain, swelling, or unexpected symptoms, inform your doctor immediately. You may return for examination even before your scheduled follow-up date if any of the following symptoms occur:

  • Persistent vomiting
  • Abdominal bloating
  • Inability to pass gas or stool
  • High fever
  • Increasing pain
  • Swelling, discharge, or bleeding at the surgical site
  • Numbness or limited movement in limbs

  Your doctor may adjust your care plan, physical therapy routine, or diet based on your recovery.

  Required documents:

  • Valid ID with photo (ID card, passport, VNeID, etc.)
  • Health insurance or private insurance card (if applicable)
  • Hospital discharge papers
  • Surgical certificate (if available)
  • Previous surgical records and treatment results
  • Any prescribed or currently used medications

  General notes for all patients visiting the hospital

  • Make an appointment in advance for a faster and more convenient process
  • Morning appointments are recommended to complete all check-ups and tests within the same day
  • Before blood tests: fast and avoid consuming sugary drinks, carbonated beverages, or stimulants to ensure accurate results
  • Before abdominal ultrasound: do not urinate, as a full bladder helps doctors observe the bladder wall, uterus and ovaries (in females), or prostate and seminal vesicles (in males)
  • For female patients:
    • Avoid gynecological exams during menstruation or pregnancy
    • Refrain from sexual activity before the exam (if undergoing gynecological check-up)
    • Do not undergo X-rays during pregnancy
    • Hormonal tests should be done during menstruation (if applicable)
  • Before gastroscopy: do not eat or drink for 4 – 5 hours prior to the procedure
  • Maintain personal hygiene, especially for the ears, nose, throat, and intimate areas (for females) to ensure clear visibility during examination
  • For dermatology check-ups: avoid makeup and cosmetic products
  • Wear comfortable, loose-fitting clothing and avoid wearing excessive jewelry during your visit

• 8. When should you get a general health check-up?

  Taking care of your health should always be a top priority for maintaining a healthy life. However, many people still wonder when the right time is to get a general health check-up.

  According to doctors, even someone who appears healthy on the outside may be living with a chronic illness or silently developing health problems caused by poor lifestyle habits, an unbalanced diet, or a stressful work environment. Therefore, even if you do not experience any noticeable symptoms, it is still essential to schedule regular health check-ups.

  It is recommended to undergo a general health screening once or twice a year to monitor and maintain your overall well-being. For those with chronic conditions or underlying health risks, screenings may be needed every three months or as advised by a physician.

  Here are some important times when a general health check-up is highly recommended:

  1. Working-age adults (20 – 40 years old)

  If you’re between 20 and 40 years old and have never had a general health check-up, now is the time to start. Regular screenings help detect health risks early and provide a basis for making positive lifestyle changes. Conditions like high blood pressure, high cholesterol, or diabetes can often go unnoticed in this age group without proper screening.

  2. Family history of chronic diseases

  If your family has a history of chronic illnesses such as heart disease, diabetes, or cancer, regular health check-ups are important for early detection and risk assessment. This helps you take proactive steps to prevent or manage these conditions.

  3. Experiencing unusual health symptoms

  If you’re feeling unusually tired, low on energy, or experiencing symptoms like persistent pain, shortness of breath, loss of appetite, or unexplained weight loss, a general check-up is highly recommended. These could be signs of underlying health issues that need timely attention.

  4. Planning for pregnancy or entering middle age

  Entering your 40s or planning for pregnancy are both important life stages that require a thorough health assessment. A general check-up helps ensure you are physically prepared for the changes ahead and supports better preventive care.